Remote Management and Defect Identification System (ReMDIS)
ReMDIS is a systems and asset management software that is aimed at helping system administrators to manage systems, both local and remote, and hence help them be more effective and help the organization minimize the downtime’s associated with IT services.
ReMDIS is focuses on the following areas:
1. Asset Management
2. Issue registration
3. Issue redressal
4. System management
ReMDIS covers the IT chain one end to the other from the end users, who registers the issues, to the
system personnel, who fixes and manages those system. This integrated system allows the end users to seamlessly follow up on the status of the registered issue and helps the service personnel in fixing them.
The ReMDIS feature set also includes various asset management system features aimed at the help desk software in IT sector. ReMDIS allows the service personnel to track and maintain the hardware and software configuration of the system.
The service people will also be able to track and manage the IP’s and host-names assigned to the systems. This along with other useful features enables the service people to be more efficient and effective at their jobs.